Terms & Condition

Effective Date: 16/11/2023

Welcome to Smoke Souq, the leading online multivendor vape marketplace in Dubai, operated by WAHAT ALDUKHAN PORTAL EST. ("Smoke Souq"). These Terms and Conditions govern your use of our website, https://www.smokesouq.ae, and all services and products provided through our platform. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Age Restriction

a. You must be at least 21 years old to access and use Smoke Souq's services and purchase products sold on Smoke Souq. We do not sell products to minors.

b. By accessing our website, you confirm that you are of legal age (21+) to purchase nicotine-containing products.

2. Health Disclaimer

a. Smoke Souq is not a healthcare advisor, and the information provided on our platform should not be considered as medical advice.

b. Before making any purchase, especially if you have any underlying health conditions, we strongly recommend consulting with your healthcare provider.

c. Nicotine-containing products can be addictive and may have health risks.

d. If you suffer from the disease of Tobacco/Nicotine Dependence Syndrome, we recommend seeking guidance from your healthcare provider regarding Nicotine Replacement Therapy (NRT) or participating in a nicotine harm reduction program.

3. Product Listings

a. Smoke Souq operates as a marketplace partnering with licensed vape vendors across the UAE to showcase and sell permitted products.

b. Smoke Souq does not own, manufacture, or sell products. Therefore, Smoke Souq is not responsible for warranties, health risks, or claims associated with the products listed on our platform.

c. Warranty claims or issues with products should be addressed directly between the customer and the respective seller on the Smoke Souq platform.

4. Shipping Methods

a. Smoke Souq offers two shipping methods within the UAE: Same Day Delivery and Standard Delivery.

b. Smoke Souq is responsible for providing quality service and handling shipping only if the shipping partner is selected from options provided on the Smoke Souq platform.

c. The shipping partner's terms and conditions may also apply to your order.

5. Platform Responsibility

a. Smoke Souq is a marketplace and does not own, manufacture, or have its own products.

b. Smoke Souq is responsible for providing a quality platform for licensed vape vendors and legal aged customers and facilitating shipping if the shipping partner is chosen from our platform.

6. Policy Changes

a. We reserve the right to change our policies at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of any updates.

b. Your continued use of our website and services after any modifications indicates your acceptance of the revised terms.

7. Termination

a. We reserve the right to terminate your account access or restrict your use of our platform in case of any violations of these Terms and Conditions or for any other reason, without prior notice.

8. Agreement to Terms

a. By using Smoke Souq's website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

b. If you do not agree with any part of these terms, please do not use our website or services.

9. Vendor Agreement

a. Licensed vendors on our platform must adhere to the agreement that they are legally bound to sell only legal, original, and quality products as per UAE law.

b. Vendors also agree to comply with the terms outlined in these Terms and Conditions.

10. Contact Information

a. If you have any questions or concerns about these Terms and Conditions, please contact us at:

WAHAT ALDUKHAN PORTAL EST. Smoke Souq Contact Page

11. Indemnity

a. You agree to indemnify and hold SMOKE SOUQ (WAHAT ALDUKHAN PORTAL EST.) harmless from any and all liabilities, costs, and expenses, including reasonable attorneys' fees, related to or in connection with the use of the Website or the violation of these Terms of Service by you or any third parties using your account.

12. Governing Law

a. These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

b. Any disputes arising from or related to these terms and your use of Smoke Souq's services shall be subject to the exclusive jurisdiction of the UAE courts.

Thank you for choosing Smoke Souq. We look forward to providing you with quality products and services while ensuring the safety and satisfaction of all our customers.