Privacy Policy

This comprehensive Privacy Policy ("Policy") articulates the privacy practices of Wahat Aldukhan Portal Est., operating as Smoke Souq, a distinguished vape marketplace located in Dubai, UAE. It is imperative to thoroughly peruse this Policy to comprehend how we collect, utilize, and protect your personal information.

1. Introduction

1.1 About Us

Wahat Aldukhan Portal Est. ("Smoke Souq") stands as a distinguished vape marketplace, facilitating transactions between licensed vape sellers and discerning buyers across Dubai and the wider UAE. As a platform, Smoke Souq refrains from direct product sales, instead collaborating with licensed vendors to showcase their legal merchandise through our sophisticated marketplace.

1.2 Age Verification

Access to our platform is contingent upon visitors attaining the age of 21 or older. A meticulous age verification system, featuring a pop-up on our website during the initial visit, ensures stringent adherence to age-related regulations.

2. Location and Contact Information

Our corporate domicile is situated at Office#43 - 44, DM Building, Al Fahidi, Bur Dubai, Dubai, UAE. For all inquiries, we encourage you to contact our dedicated support team via email at [email protected] or visit our official website at www.smokesouq.ae.

3. Data Collection

3.1 Information Gathering

In the course of order processing and delivery facilitation, we collect the following essential information:

• Name
• Address
• Contact Number
• Email Address

3.2 Age Verification Data

We maintain records confirming visitors are aged 21 or above, derived from the age verification pop-up mechanism.

3.3 Usage Information

To enhance your shopping experience and monitor service performance, we collect usage information, including but not limited to:

• Browsing history
• Search queries
• IP address
• Device information
• Cookies

4. Third-Party Engagements

4.1 Vendor and Seller Collaboration

Smoke Souq collaborates with esteemed third-party vendors and sellers to augment the richness of our platform. These entities are contractually bound to uphold our rigorous privacy standards.

4.2 Shipping and Delivery Partnerships

To ensure the expeditious and secure delivery of products, we engage in partnerships with reputable third-party shipping/delivery companies.

4.3 Payment Gateway Deployment

To facilitate secure transactions, we employ esteemed third-party payment gateways, including Mamopay and Tamara. These gateways, during the purchase process, securely handle payment information.

5. Advertising Initiatives

Smoke Souq strategically runs advertising campaigns on platforms such as Google, Facebook, and Instagram. Users should be aware that these platforms may collect data pursuant to their individual privacy policies.

6. Compliance Commitment

Smoke Souq proudly operates under the licensure of the Dubai Economics Department, exemplifying our commitment to strict adherence to local regulations and standards.

7. Security Protocols

Stringent industry-standard security measures are implemented to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

8. Disclaimer

Smoke Souq disclaims any responsibility for the content and privacy policies of third-party sites linked to our service.

9. Policy Updates

This Privacy Policy may be periodically updated to reflect changes in our practices. Any modifications will be promptly communicated through our website.

10. Consent Acknowledgment

By utilizing the services of Smoke Souq, you unequivocally consent to the terms expounded in this Privacy Policy.

For any queries or concerns regarding this Policy, we encourage you to contact us at [email protected]. Last updated: [16/11/2023].